Frequently Asked Questions
If you can’t see an answer to your question, please contact us and we will be happy to help
My roller shutter struggles to lift — what should I do?
If your roller shutter is motorised, the issue may stem from a failed motor, faulty control unit, or worn drive components. For manual shutters, the lifting springs may need re-tensioning or replacement. We offer expert diagnostics and repairs across the East Midlands, including Nottingham, Leicester, Derby, and surrounding areas — contact us to arrange a site visit.
A forklift has hit my shutter and now it won’t lift — what should I do?
Impact damage from forklifts or vehicles can cause serious structural issues. Do not attempt to force the shutter open — this could worsen the damage or pose safety risks. Call our emergency repair team immediately. We provide rapid-response industrial door repairs in Leicester, Nottingham, Derby, and nearby towns.
Can my manual shutter be converted to electric?
In most cases, yes. Our engineers can retrofit an electric motor to your existing manual shutter, provided the structure is suitable. We’ll carry out a full site inspection to confirm compatibility and provide a quote. This service is available across the East Midlands.
Which industrial door offers the fastest access?
High-speed doors are the fastest option for industrial access, ideal for logistics hubs, food production facilities, and temperature-controlled environments. These doors reduce heat loss, improve workflow, and enhance hygiene. Contact us for a quotation and site assessment in your East Midlands location.
What is the difference between insulated and non-insulated shutters?
Insulated roller shutters contain foam-filled slats or thermal barriers that help retain heat and reduce energy costs. They offer a measurable U-value, making them ideal for buildings requiring temperature control. Non-insulated shutters are suitable for basic security and access but offer minimal thermal protection.
My electrics have failed and I can’t open my shutter — what are my options?
Electrical failure can prevent motorised shutters from operating. If your system includes a manual override or hand-wind mechanism, this can be used as a temporary solution. We recommend installing a backup manual system for business continuity. Our engineers can provide emergency access solutions throughout the East Midlands.
My shutter seems slower and intermittent — why is this happening?
Sluggish or inconsistent shutter movement often indicates wear in mechanical components, motor fatigue, or lack of lubrication. All industrial shutters should be serviced at least once a year, depending on usage. Regular maintenance helps prevent costly breakdowns and ensures compliance with safety standards. Contact us for a tailored service plan in the East Midlands.
Can shutters be controlled remotely?
Yes — many of our roller shutters and sectional doors can be integrated with remote control systems, including key fobs, wall-mounted switches, and smart access solutions. We’ll help you choose the right remote access setup for your premises in Nottinghamshire, Derbyshire, or Leicestershire.
Are shutters a standard size?
No — all our industrial shutters are made to measure. We design each door to fit your exact opening dimensions, with optional upgrades such as insulation, fire resistance, or enhanced security. Whether you’re in a warehouse in Lincoln or a workshop in Melton Mowbray, we’ll tailor the solution to your needs.
What colour options are available for shutters?
We offer shutters in a wide range of standard RAL colours. For businesses seeking a branded or bespoke look, custom colour matching is available for an additional charge. This is ideal for retail units, commercial garages, and industrial estates across the East Midlands.
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